Collaboration Protocol - ORTHO PREMIUM LAB

1. USER REGISTRATION

In order to be able to send cases to ORTHO PREMIUM LAB, it is necessary for each collaborating physician to have an active user account on our platform. This account allows access to digital forms, approval of 3D setups and order placement in a fast and organized way.

The account is manually verified within 24 working hours. Access is granted to orthodontists or authorized personnel only, to protect confidential information.
The account becomes active only after verification of the attached documents.

Once activated, the doctor has full access to the platform and can start referring cases.

⚠️ Patients cannot create accounts and do not have access to the professional content of the platform.
💰 Prices are confidential and become visible only after account approval.

COLLABORATION CONTRACT

If the doctor who creates an account on the platform is not already an ORTHO PREMIUM LAB collaborating doctor, it is necessary to sign a collaboration contract.

The contract is automatically generated and sent to the email address provided at registration. The document must be signed and sent back to the lab in digital format (scanned or electronically signed).

Only after receiving the signed contract, the account becomes fully active and the doctor can place orders and access confidential information (such as prices).

This step is necessary to ensure a clear and transparent legal framework for collaboration.

2. CASE REGISTRATION

After account activation, the doctor can start submitting cases directly from the platform in a simple and organized way.

What is involved in registering a case:
For each new case, the doctor has to fill in the digital order form and upload the necessary files.

📎 Mandatory information:
- Intraoral scan (STL, OBJ - maxilla + mandible + occlusion)
Completed digital form including:
- Appliance type
- Patient name
- Delivery date (Recommendation: note a delivery date 1-2 days before the patient is scheduled)
- Comments about the work (ex: additional elements that could not be selected or customized in the order)
- Acrylic color (if the artwork contains acrylic component)
- Prescription for vestibular tubing (if included)

For cases of treatment with aligners, surgical guide for the insertion of mini-implants and indirect collation, additional clinical data are required, which can be filled in directly in the form:
- CBCT, Profile Teleradiography, Orthopantomography
- Intraoral and extraoral photographs
- Age, Diagnosis, Clinical and paraclinical particularities

SPECIAL CASES - CUSTOMIZED DEVICE OR REPAIR

If the doctor can't find the desired device in the platform or wants to send a device for repair, he can use the dedicated section "CUSTOMIZED DEVICE".

This option allows:
- Sending a scan with technical details for the requested appliance, not included in the standard list
- Requesting the repair of an existing appliance, with a description of the defect or modification that is needed.

After filling in the form and sending the files, the laboratory team will analyze the case and will come back with a confirmation on the feasibility, cost and estimated time of execution.

3. EXECUTION OF WORKS

Once the case has been confirmed, the work is executed according to the data transmitted to the platform. Depending on the type of machine ordered, dedicated workflows are followed, where the majority of the work is designed and manufactured using CAD/CAM technology.

Classical orthodontic braces are made according to a laboratory report completed by the doctor, and in most cases are digitally processed for greater precision.

⚠️ Exceptions - Intermediate-stage cases:
For treatments including:
- Alignments
- Surgical guide for mini-implant insertion
- Indirect cementing

A specific protocol is applied:
1. Case registration
2. Attachment by the laboratory of:
- Digital setup (for aligners)
- Positioning of mini-implants (for surgical guide)
- Positioning of brackets (for indirect bonding)
3. Validation of the plan by the doctor
4. Realization of the work
5. Dispatch to the practice

4. CHECKING, PACKING AND DISPATCH

Once the work is completed, there follows a crucial step to ensure quality, product protection and prompt delivery to the practice.

🔍 FINAL VERIFICATION
Each piece of work is subject to a rigorous quality control, which follows:
- Correctness of execution, according to the order sheet or approved setup
- Fit to model and stability of components
- Checking functional details (screws, support, retention)

Verification is carried out by a different technician from the one who produced the work for an objective assessment.

📦 PACKAGING & SHIPPING
After checking, the work is properly packed for transportation:
- Optimal protection (foil, sponge, rigid box)
- Clear labeling
- Add guide/instructions if necessary

Delivery is by express courier, the same day the work is completed and checked.