ORTHO PREMIUM LAB
Last update: [09.05.2025]

This Privacy Policy describes how we collect, use and protect the personal data of users who access and use our website [ www.orthopremiumlab.com ] (the “Site”).

1. Who we are

ORTHO PREMIUM LAB is a dental laboratory specializing in customized orthodontic appliances. We are committed to protecting the privacy of your personal data in accordance with Regulation (EU) 2016/679 (GDPR).

2. What data do we collect?

We only collect the data necessary to provide our services:

Name and surname
Email address
Phone number
Professional identification data (e.g.: practice name, initial code)
Delivery address
Digital medical files (e.g. 3D scans, lab records)
Information about orders placed

3. How we collect data

Data is collected through:

Order forms on the website
Contact form
Direct emails
Connected partner platforms (if applicable)

4. Purpose of processing

We use personal data to:

Orthodontic order processing
Communication with customers (confirmations, changes, delivery times)
Billing and delivery
Providing technical support
Compliance with legal and accounting obligations

5. Legal basis

Data processing is based on:

Service contract (art. 6 para. 1 lit. b GDPR)
Legal obligations (art. 6 para. 1 lit. c GDPR)
Consent, where necessary (art. 6 para. 1 lit. a GDPR)

6. To whom do we transfer the data?

We do not sell or rent your data. We may share information with:

IT and courier service providers (e.g. for delivering work)
Accountants or tax consultants
Public authorities, if we are required by law

7. Data storage

Data is stored in secure and protected environments. Retention period:

Order data is kept for a minimum of 5 years (according to tax legislation)
Data transmitted for contact without order completion: up to 12 months

8. Your rights

According to GDPR, you have the following rights:

Right of access to personal data
Right to rectification or deletion
The right to restrict processing
Right to data portability
Right to object
The right to file a complaint with the ANSPDCP

To exercise these rights, you can contact us at:
📧 contact@orthopremiumlab.com

9. Data security

We implement technical and organizational measures to prevent unauthorized access, loss or disclosure of personal data.

10. Changes

We reserve the right to update this policy periodically. We recommend that you check this page regularly to be aware of any changes.