Last update: [09.05.2025]
Welcome to[www.orthopremiumlab.com](the "Site"). By accessing and using this Site, you agree to the following terms and conditions. If you do not agree to these terms, please do not use the Site.
1. Description of Services
ORTHO PREMIUM LAB provides specialized dental technician services in orthodontic appliances exclusively for orthodontic and dental specialists. Orders can be made digitally by sending 3D files or impressions, depending on the agreed protocol.
2. Eligibility of Users
The website is intended exclusively for medical professionals. By placing an order, you confirm that you are a licensed medical practitioner and that the information provided is correct.
3. Orders and Deadlines
Orders are placed online and the required files (digital scans, lab sheets, etc.) must be attached in the requested format. The deadline is set according to the complexity of the work and will be communicated after order validation.
4. Prices and Payment
Prices are displayed in RON and include VAT. Payment is made by the methods accepted on the website. In some cases, an advance or full payment may be requested before processing the order.
5. Delivery
Works are delivered by express courier to the address specified in the order. Delivery time varies depending on location and availability. ORTHO PREMIUM LAB is not responsible for delays caused by carriers.
6. Warranties and Complaints
The executed works shall comply with the technical standards in force. Any non-conformity must be reported within 48 hours of acceptance of the work. Justified complaints will be settled by redoing the work under the agreed terms.
7. Return Policy
Since our products are made exclusively in our laboratory to fit each orthodontist's specific configurations, we cannot accept returns. Each product is customized to the patient's individual needs, so it cannot be returned or exchanged. We recommend that you carefully review all order details before finalizing your purchase. If you have any concerns or questions, we are here to assist you.
8. Intellectual Property
All materials on the website - texts, images, logos, animations - are the property of ORTHO PREMIUM LAB and may not be copied, reproduced or distributed without prior written consent.
9. Data Protection
Personal data collected is used exclusively for order processing and communication with users. More information is available in the [Privacy Policy] section.
10. Modification of Terms
ORTHO PREMIUM LAB reserves the right to change these terms at any time without prior notice. The updated version will be published on the Website.
11. Applicable Law
These terms are governed by Romanian law. Any dispute will be settled by the competent courts of Iași.
12. Legal Information
Company name: ORTHO PREMIUM LAB SRL
Head Office Address: Str. Mitropolit Varlaam 1 Bl. 902 Sc. C Et. P Ap. 3 Code 700224
Address: 52 St. Petru Movilă Street
CUI: 42032865
Reg. Commercial: J22/3766/2019
Phone: 0754836127